In this Happy Hour episode, Tim and Michael open with the December spiral — too-early Christmas parties, the pressure to “catch up before the end of the year,” and the collective madness that hits hospitality every November. Their thesis? It’s okay to say no, it’s okay to push things to Jan or Feb, and it’s okay to stop saying “Happy New Year” after the first week of January. The pair riff on the emotional pressure of year-end expectations and the strange social rituals that come with it. The...
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In this Happy Hour episode, Tim and Michael open with the December spiral — too-early Christmas parties, the pressure to “catch up before the end of the year,” and the collective madness that hits hospitality every November. Their thesis? It’s okay to say no, it’s okay to push things to Jan or Feb, and it’s okay to stop saying “Happy New Year” after the first week of January. The pair riff on the emotional pressure of year-end expectations and the strange social rituals that come with it. The...
Culture – Design The Journey, Measure The Mood, Grow The Leaders
The PAX Hospitality Podcast
1 hour 11 minutes
4 days ago
Culture – Design The Journey, Measure The Mood, Grow The Leaders
In the second half of this two-part series with Kate Hemat-Siraky from Zest People, Leon pivots from “boring but essential” compliance to the motivating half of People Experience (aka the dry, defunct term Human Resources) – Culture. They start by stressing that engagement only works if compliance is structurally sound – otherwise you’re “pouring into a bucket with a hole in it.” From there, they zoom into how engagement really shows up in a hospitality business: the journeys people take, how...
The PAX Hospitality Podcast
In this Happy Hour episode, Tim and Michael open with the December spiral — too-early Christmas parties, the pressure to “catch up before the end of the year,” and the collective madness that hits hospitality every November. Their thesis? It’s okay to say no, it’s okay to push things to Jan or Feb, and it’s okay to stop saying “Happy New Year” after the first week of January. The pair riff on the emotional pressure of year-end expectations and the strange social rituals that come with it. The...
