In this Happy Hour episode, Tim and Michael open with the December spiral — too-early Christmas parties, the pressure to “catch up before the end of the year,” and the collective madness that hits hospitality every November. Their thesis? It’s okay to say no, it’s okay to push things to Jan or Feb, and it’s okay to stop saying “Happy New Year” after the first week of January. The pair riff on the emotional pressure of year-end expectations and the strange social rituals that come with it. The...
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In this Happy Hour episode, Tim and Michael open with the December spiral — too-early Christmas parties, the pressure to “catch up before the end of the year,” and the collective madness that hits hospitality every November. Their thesis? It’s okay to say no, it’s okay to push things to Jan or Feb, and it’s okay to stop saying “Happy New Year” after the first week of January. The pair riff on the emotional pressure of year-end expectations and the strange social rituals that come with it. The...
Product — The Discipline that Connects Experience to Market Fit
The PAX Hospitality Podcast
1 hour 9 minutes
1 month ago
Product — The Discipline that Connects Experience to Market Fit
In this episode of The PAX Hospitality Podcast, hosts Leon Kennedy, Michael Bascetta, Loren Daniels, and Tim Varney tackle one of the most overlooked — yet defining — disciplines in hospitality: product. Moving up the PAX Pyramid from Identity to Product, the group explores what it means to be truly product-led — not just in the physical sense of dishes and drinks, but as a system of thinking that aligns identity, customer needs, and operational decisions. From examples like Chin Chin’s perfe...
The PAX Hospitality Podcast
In this Happy Hour episode, Tim and Michael open with the December spiral — too-early Christmas parties, the pressure to “catch up before the end of the year,” and the collective madness that hits hospitality every November. Their thesis? It’s okay to say no, it’s okay to push things to Jan or Feb, and it’s okay to stop saying “Happy New Year” after the first week of January. The pair riff on the emotional pressure of year-end expectations and the strange social rituals that come with it. The...
