In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
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In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
Culture – Design The Journey, Measure The Mood, Grow The Leaders
The PAX Hospitality Podcast
1 hour 11 minutes
3 weeks ago
Culture – Design The Journey, Measure The Mood, Grow The Leaders
In the second half of this two-part series with Kate Hemat-Siraky from Zest People, Leon pivots from “boring but essential” compliance to the motivating half of People Experience (aka the dry, defunct term Human Resources) – Culture. They start by stressing that engagement only works if compliance is structurally sound – otherwise you’re “pouring into a bucket with a hole in it.” From there, they zoom into how engagement really shows up in a hospitality business: the journeys people take, how...
The PAX Hospitality Podcast
In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
