In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
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In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
In this Happy Hour episode, Tim and Michael open with the December spiral — too-early Christmas parties, the pressure to “catch up before the end of the year,” and the collective madness that hits hospitality every November. Their thesis? It’s okay to say no, it’s okay to push things to Jan or Feb, and it’s okay to stop saying “Happy New Year” after the first week of January. The pair riff on the emotional pressure of year-end expectations and the strange social rituals that come with it. The...
The PAX Hospitality Podcast
In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
