In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
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In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
Marketing — Practical, Measurable, And Not Just Pretty
The PAX Hospitality Podcast
49 minutes
2 weeks ago
Marketing — Practical, Measurable, And Not Just Pretty
In Episode 9 of The PAX Hospitality Podcast, Leon and Loren run a practical, no-nonsense primer on hospitality marketing — the kind that turns work into revenue rather than vanity metrics. Rather than lofty brand theory, the conversation breaks marketing into an operational framework: Pre (how you attract customers), During (the customer experience and frontline sales), and Post (retention, review management and re-engagement). The aim is simple: make marketing mechanical, measurable and owne...
The PAX Hospitality Podcast
In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
