In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
All content for The PAX Hospitality Podcast is the property of PAX and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
Product — The Discipline that Connects Experience to Market Fit
The PAX Hospitality Podcast
1 hour 9 minutes
1 month ago
Product — The Discipline that Connects Experience to Market Fit
In this episode of The PAX Hospitality Podcast, hosts Leon Kennedy, Michael Bascetta, Loren Daniels, and Tim Varney tackle one of the most overlooked — yet defining — disciplines in hospitality: product. Moving up the PAX Pyramid from Identity to Product, the group explores what it means to be truly product-led — not just in the physical sense of dishes and drinks, but as a system of thinking that aligns identity, customer needs, and operational decisions. From examples like Chin Chin’s perfe...
The PAX Hospitality Podcast
In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
