In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
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In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
Product — The Invisible Effort Behind Great Venues
The PAX Hospitality Podcast
1 hour 27 minutes
1 month ago
Product — The Invisible Effort Behind Great Venues
The best venues don’t try to be everything, they just know who they are. When that clarity of identity runs deep, the product, the choices, and the guest experience all align without forcing it. In this episode of The PAX Hospitality Podcast, the team dig into the “Product” layer of the PAX Pyramid with guest Rob Libecans (Caretaker’s Cottage, Three Horses). They reframe product as the discipline that connects menu, service, space, systems, and culture to true market-fit — not just “what’s on...
The PAX Hospitality Podcast
In this episode of the PAX Hospitality Podcast, Leon Kennedy is joined by Tim Varney, Loren Daniels and Michael Bascetta to unpack The Gen Z Retail Revolution report from Principals — and what it really means for hospitality. Leon frames Gen Z as a “retail earthquake” and a clear changing of the guard: the playbook that worked for the last 20 years is falling over, and operators can either double down on the old rules or pivot into a new reality where Gen Z is both a powerful customer segment...
