Keywords: Airbnb, five-star reviews, guest experience, hospitality, short-term rentals, customer service, property management, guest communication, surprise and delight, feedback
In this episode of The Peak Season Podcast, Tyler K. and Luke dive deep into what it really takes to earn and maintain five-star reviews as a short-term rental host. They unpack how consistent excellence isn’t luck—it’s the result of systems, communication, and intentional hospitality. From pre-arrival prep and surprise touches to guest education and post-stay follow-ups, this conversation covers how to build trust, elevate experiences, and turn happy guests into loyal advocates.
👉 Learn more about what we do at www.upstreamvacations.com.
00:00 — The Importance of Five-Star Reviews
02:04 — Prepping Guests for Success
05:09 — Surprise and Delight: Creating Memorable Experiences
09:02 — Educating Guests During Their Stay
12:08 — Setting Expectations for Checkout
14:35 — Closing the Loop: Follow-Up After Checkout
20:59 — Wrap-Up and Final Thoughts
The ideas and discussions shared on The Peak Season Podcast are for informational and educational purposes only. Always evaluate what fits your own business model and local regulations. Luke, Tyler, and Upstream Vacations are not responsible for any outcomes resulting from actions taken based on this content.