🎧 Episode Summary

In this episode of The Peak Season Podcast, Tyler and Luke break down what guests really want — based on insights from over 500 stays across multiple markets. They dive deep into guest psychology, unpacking why reviews matter more than price, how “value for money” actually works, and what separates a good stay from a great one. From spotless spaces and seamless communication to local experiences and small surprises, this conversation is packed with practical takeaways to help hosts level up hospitality, boost reviews, and stand out in competitive markets.

💡 Takeaways

• Guests trust reviews more than pricing.
• Fast, friendly communication wins every time.
• “Value” is about quality and reliability, not being the cheapest.
• Cleanliness is the baseline, not a bonus.
• Local touches turn good stays into memorable ones.
• Predictability + small surprises = delighted guests.
• Proactive hosts prevent negative reviews before they start.
• Clear check-in instructions are non-negotiable.
• Strong Wi-Fi and transparency build trust.

🔑 Keywords
guest insights, reviews, communication, cleanliness, hospitality, short-term rentals, Airbnb tips, guest psychology, value for money, local experiences