We discuss a structured, step-by-step guide for conducting a Human Error Diagnostic Study, explaining how to define the problem and scope, gather operational and procedural evidence, quantify and classify errors, and validate findings through observations and interviews with the people performing the work. It emphasizes identifying systemic and human-factors contributors—such as task complexity, cognitive load, weak procedures, and workload conditions—rather than defaulting to retraining as a...
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We discuss a structured, step-by-step guide for conducting a Human Error Diagnostic Study, explaining how to define the problem and scope, gather operational and procedural evidence, quantify and classify errors, and validate findings through observations and interviews with the people performing the work. It emphasizes identifying systemic and human-factors contributors—such as task complexity, cognitive load, weak procedures, and workload conditions—rather than defaulting to retraining as a...
Not Just a Procedure Problem: The Role of Critical Thinking in Human Error
The Power of Why
19 minutes
7 months ago
Not Just a Procedure Problem: The Role of Critical Thinking in Human Error
Critical thinking is the disciplined process of actively analyzing, evaluating, and questioning information before making a decision. It goes beyond following procedures or reacting on instinct—it requires deliberate reflection, recognition of biases, and a willingness to challenge assumptions. In the context of human error, critical thinking acts as a safeguard against flawed reasoning, rushed judgments, and blind spots. It’s not about knowing the right answer—it’s about asking the right que...
The Power of Why
We discuss a structured, step-by-step guide for conducting a Human Error Diagnostic Study, explaining how to define the problem and scope, gather operational and procedural evidence, quantify and classify errors, and validate findings through observations and interviews with the people performing the work. It emphasizes identifying systemic and human-factors contributors—such as task complexity, cognitive load, weak procedures, and workload conditions—rather than defaulting to retraining as a...
