In this episode, I unpack the key parts of Consumer Law that every pet care professional should understand, not just in Australia, but in other regions too.
We talk about how these laws apply to things like deposits, refunds, cancellations, and fair trading, and what that means for the way you run your business.
If you’ve ever had a client cancel last minute, ask for a refund after a completed booking, or question your policies, this episode will help you feel confident in how to respond.
I’ve also included a blanket guide for listeners in the UK, US, and Canada to help you understand the general consumer rights framework where you operate.
In This Episode We Cover:
- What consumer law says about deposits, cancellations, and refunds
- When a refund is required, and when it’s not
- Why clear terms and conditions protect you from disputes
- The difference between poor service, unmet expectations, and a simple change of mind
- How to write policies that stay compliant and protect your business
- Practical wording you can use in your own contracts and client communication
Key Takeaway:
Understanding consumer law doesn’t just protect your income, it gives you peace of mind and helps you handle tricky situations calmly and professionally.
Resources Mentioned:
- Australian Consumer Law (ACCC)
- Fair Trading NSW - Deposits and Refunds
- General consumer law frameworks for the UK, US, and Canada
- Example Cancellation & Refund Policy Template (available inside The Content Collective)
Content Collective: https://www.skool.com/conquest-content-collective/about?ref=77da1b5b02254b41897c1bebd90d6596
Email: chenelle@theprofessionalpetsitter.com
TikTok: @chenelleconquest
Instagram: @petindustrymentor
Website: www.petindustrymentor.com