“Where did QBQ come from?” It all started with 10,000 hours — hours spent listening to managers, leading workshops, and asking: “What’s the better question?” From the back of training rooms to a moment on a treadmill in 1994, John Miller saw it clearly: organizations thrive when people take personal accountability. The Question Behind the Question (QBQ!) was born — not in theory, but in real-life stories of people pointing fingers, complaining, and waiting for “them” to fix it. In 1995, John...