Managers shape culture more than any perk or policy. In this episode, John G. Miller and Kristin Lindeen explore why people often leave managers—not companies—and how personal accountability, humility, and the lessons from Outstanding! can help leaders become truly effective. Resources: 13 Fatal Errors Managers Make and How to Avoid Them by W. Steven Brown Outstanding! 47 Ways to Make Your Organization Exceptional by John G. Miller Manager Training using the Outstanding! material, wit...