On this episode of the podcast I’m in conversation with Laura Neil. Laura is Lead for Allied Health Professions and Interim Head of Clinical Governance and Quality Improvement in NHS 24. Laura is an occupational therapist. Although always interested in service development she first became involved more formally in quality improvement whilst working at UCLPartners, an Academic Health Science Network in London, initially as Frailty Fellow and then as programme manager, completing the Sheffield Microsystem Coaching Academy programme during this time. She then worked at North East London NHS Foundation trust as Director of Quality Improvement and Director of AHPs and Psychological Therapies. This role included establishing a new Quality Improvement Programme in the Trust; over the five years she was in post this grew to having delivered QI awareness sessions to over 5000 staff, training over 300 QI facilitators and 30 QI mentors. Whilst in this role she also completed the IHI Improvement Advisor programme, was Clinical Lead in the Incident Management Team from March 2020-Jan 2021 and AHP Director in the second iteration of the London Nightingale from Dec 2020-March 2021. Laura moved back to Scotland in August 2021. Follow Laura on Twitter: @lauraneilAHP. To find out more about NHS 24 visit: nhs24.Scot or Twitter: @NHS24.