In this episode Johann Matthai and Florine Bruijn will talk to you about the ever-evolving space that is consumer (customer) retail engagement. Is physical retail dying? How are marketplaces evolving and how can brands leverage these for growth? How is online shopping further evolving into Social Commerce, Quick Commerce and potentially even Metaverse Commerce? Follow them along for a journey of tips, quips and examples to understand how companies can strengthen the relationships with their consumers. Very exciting, for the first time, today you can listen and watch footage at the same time! We are curious to hear what you think about this new format. If you are keen to open the discussion or reach out, You can contact Johann on LinkedIn here: https://www.linkedin.com/in/johann-m-75a67411/ You can contact Florine on LinkedIn here: https://www.linkedin.com/in/florinebruijn/ Special thanks to Edoardo Braccini to providing insights from Deloitte Denmark: https://www.linkedin.com/in/edoardo-braccini-6b0661243/ If you are keen to learn more on Social Commerce, please check out our white-paper: https://www2.deloitte.com/nl/nl/pages/consumer/articles/the-rise-of-social-commerce-a-growth-opportunity-for-brands.html