In this episode of the Ramp, hosted by Bart and Mo, we talk to Niels and Loek about Customer Experience design. A lot is happening in the field, so we dive deep into what CX actually means, how designers develop CX journeys for companies and finally what the future will look like! The ramp is a podcast produced by Customer Strategy and Design of Deloitte Digital NL. In these podcast episodes we talk with colleagues, experts and clients about topics relating to strategy, design, technology and innovation. Expect new episodes every month, delivered to you on both SoundCloud and Spotify. Connect with the guests of this episode here: Niels Corsten on LinkedIn: https://www.linkedin.com/in/nielscorsten/ Loek Dekker on LinkedIn: https://www.linkedin.com/in/loek-dekker-17188712b/