Send us a text If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective. We talk about the stuff that’s hard: What to do when someone says the rules don’t apply to themHow to respond without backing down or starting a rowDealing with likeable people who still aren’t performingHelping quiet team members feel confident to speakGetting two people to work together when they clearly don’t want toYou’ll also hear how to open a mee...
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Send us a text If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective. We talk about the stuff that’s hard: What to do when someone says the rules don’t apply to themHow to respond without backing down or starting a rowDealing with likeable people who still aren’t performingHelping quiet team members feel confident to speakGetting two people to work together when they clearly don’t want toYou’ll also hear how to open a mee...
Disloyal Bonding Exposed: Protecting Customer Loyalty & Strengthening Service
The Reality of Business
8 minutes
1 year ago
Disloyal Bonding Exposed: Protecting Customer Loyalty & Strengthening Service
Send us a text In the third episode of our mini-series inspired by Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob & Jeremy continue their examination of deceptive business practices that manipulate customer loyalty – such as disloyal bonding and strategic lies. Through insightful role-plays, they reveal real-world examples: a coffee shop falsely promoting recyclable materials, a tailor’s deceptive discount schemes, and a car service misleading customers with unnecessary ...
The Reality of Business
Send us a text If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective. We talk about the stuff that’s hard: What to do when someone says the rules don’t apply to themHow to respond without backing down or starting a rowDealing with likeable people who still aren’t performingHelping quiet team members feel confident to speakGetting two people to work together when they clearly don’t want toYou’ll also hear how to open a mee...
