Send us a text If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective. We talk about the stuff that’s hard: What to do when someone says the rules don’t apply to themHow to respond without backing down or starting a rowDealing with likeable people who still aren’t performingHelping quiet team members feel confident to speakGetting two people to work together when they clearly don’t want toYou’ll also hear how to open a mee...
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Send us a text If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective. We talk about the stuff that’s hard: What to do when someone says the rules don’t apply to themHow to respond without backing down or starting a rowDealing with likeable people who still aren’t performingHelping quiet team members feel confident to speakGetting two people to work together when they clearly don’t want toYou’ll also hear how to open a mee...
Disloyal Bonding: The Hidden Costs of Strategic Deception in Business
The Reality of Business
9 minutes
1 year ago
Disloyal Bonding: The Hidden Costs of Strategic Deception in Business
Send us a text Have you ever wondered if offering a small favour to a customer could unravel an entire organization's integrity? Join Jeremy Blake and Bob Morrell as they illuminate the hidden world of disloyal bonding and strategic lies within contact centres and beyond. In this episode, inspired by their upcoming book "Whose Side Are You On? Disloyal Bonding and Strategic Lies," they uncover the ways employees create a false sense of camaraderie with customers through special treatment and ...
The Reality of Business
Send us a text If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective. We talk about the stuff that’s hard: What to do when someone says the rules don’t apply to themHow to respond without backing down or starting a rowDealing with likeable people who still aren’t performingHelping quiet team members feel confident to speakGetting two people to work together when they clearly don’t want toYou’ll also hear how to open a mee...
