In this episode of The Riffle, we break down ADGM’s new Consumer Protection Framework and what it means for retail businesses and consumers operating within Al Maryah and Al Reem Islands.
We unpack the core rights ADGM grants to consumers — from safety and honest information to fair treatment and compensation — and the corresponding obligations placed on businesses around labelling, pricing transparency, warranties, and handling defective goods and services. The episode also explores the formal complaint process through the ADGM Consumer Protection Unit, along with the jurisdictional limits that redirect certain issues to UAE authorities such as ADFSA, TDRA, DOH, and the Central Bank.

If you want a clear, practical summary of how these rules impact retailers, service providers, and consumers within ADGM’s jurisdiction, this episode delivers the essentials.
Presented by 10 Leaves!