Welcome to the podcast (#136) My guest today is Ben Huigenbois, he is president of BOS Innovations in London, Ontario, my home town. From Ben's LinkedIn: Experienced President with a demonstrated history of working in the industrial automation industry. Experienced and skilled in leadership, organizational development, ERP system development, skills development, project management, strategic planning, technology deployment, sales and marketing. Ben, welcome to the podcast, thanks for joining us. How did you get interested in automation? Give us a bit of your background. Tell our audience about BOS Innovations? What is it that you do, that is what type of automation are you building? What have you seen change recently in automation systems? What are your customers asking for that they may not have in previous years? Our podcast today is going to be about reducing RISK in automation systems. This is an important conversation because reducing risk for both an integrator and an end customer is critical, can you comment? What are some of the risks that manufacturers face? How about the integrator or machine builder? How can manufacturers reduce their risk? Abating risk takes time and money, correct? Where do you start when it comes to identifying risk areas? Let’s talk about remote support, something that I know is very important to you and your customers. What are some of the challenges for remote support? You have recently moved your entire operations, and thank you for the tour, it is a beautiful facility. You are also launching a subsidiary but separate business called TrueLight [TrueLight Machine Vision Integration]. Can you tell our audience about the need and the focus on TrueLight? They are a separate business, correct. Did we forget to talk about anything?  When you are not automating, innovating, building systems and vision,  what do you like to do, hobbies? How can people get a hold of you and find out more about BOS Innovation? If you would like to get in touch with us at THE robot industry podcast, you can find me, jim beretta on LinkedIn. Today’s podcast was produced by Customer Attraction Industrial Marketing and I would like to thank my team: Chris Gray for the music, Geoffy Bremner for audio production, my business partner Janet. My info: Jim Beretta Customer Attraction & The Robot Industry Podcast London, ON info@customerattraction.com