AARP Friendly Voice Center Program was established in April 2023 emphasizing volunteer engagement and community support. The volunteers are vetted for the program and selected after a two-week mentorship period with one of our Friendly Voice leadership team members. There are English/Spanish speaking volunteers and scripts that provide a list of conversation starters, i.e., hobbies, travel, work, family and fun questions. The conversations help to strengthen compassion while maintaining firm boundaries and adhering to AARP policies.