During and after disasters, social media platforms become critical communication tools that enable the sharing of information, linking of donations and volunteers with those who need assistance, and help local groups to coordinate recovery activities. This vignette highlights how social media can aid small or remote communities who find themselves beyond the reach of government, emergency management and social service agencies and in need of external support to bring in what is needed. 

‘Stories are the Toolkit’ is a vignette series that illuminates community-led action. The stories are based on interviews with 68 individuals who, in their different ways, contributed to community-led response, recovery and adaptation across three regions in New South Wales: the Northern Rivers, the Hawkesbury and the Blue Mountains. 

Listeners are advised that this vignette describes flood-affected homes and communities. It may be distressing to some listeners, so please take care. If you need to talk to someone, please contact Lifeline on 13 11 14. 

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