Ep 12⎜Chaos to Control in Fixed Ops Leadership

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The Service Lounge

16 episodes

1 week ago

Welcome to The Service Lounge by UpdatePromise. Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges. Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspectives.

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Automotive

Leisure

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Ep 12⎜Chaos to Control in Fixed Ops Leadership - Feat. Kyle Newsom

The Service Lounge

31 minutes 8 seconds

6 months ago

Ep 12⎜Chaos to Control in Fixed Ops Leadership - Feat. Kyle Newsom

Leading a service department shouldn’t feel like constant damage control—so why does it for so many managers?

In Episode 12 of The Service Lounge, Brandon Nixon is joined by Kyle Newsom, Co-Founder of Visperio Performance, to explore what it really takes to lead in fixed ops. From team accountability to breaking daily chaos cycles, this episode is all about helping service leaders step into their role with structure, confidence, and long-term impact.

💬 What you’ll hear in this episode:
• Why so many new managers feel unprepared
• How to stop firefighting and start leading
• Simple ways to build structure and reduce daily stress
• How strong leaders empower their teams
• What separates leadership from management in fixed ops

Want to watch the conversation? Check it out on YouTube: https://youtu.be/W7-3npUa9P0

Enjoyed the episode? Be sure to follow the podcast and leave a review—it helps other fixed ops pros find the show!

#TheServiceLounge #FixedOps #Leadership #KyleNewsom #Visperio #ServiceDrive #TeamDevelopment