A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.
I share my views and experiences relating to hospitality, tech trends and also relating to humanity.
I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
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A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.
I share my views and experiences relating to hospitality, tech trends and also relating to humanity.
I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136
The Social Hotelier
28 minutes 50 seconds
2 weeks ago
The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136
The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit
What if the secret to hotel success wasn’t found in flashy marketing or expensive renovations, but in the people at your front desk?
In this powerful conversation, Sam-Erik Ruttmann speaks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), whose journey from valet to visionary redefines what leadership and resilience look like in hospitality.
Geoffrey shares raw insights on:
✅ Leading through crisis, and turning a 90% revenue loss into a cultural victory.
✅ Empowering frontline staff to double hotel revenue.
✅ Balancing hospitality, humanity, and technology without losing the soul of service.
✅ Building the next generation of humble, authentic leaders.
🎯 Whether you lead a boutique hotel or a global brand, this episode will challenge how you see your team, your technology, and your purpose.
👉 Liste now and discover how to turn your people into your greatest profit engine.
The Social Hotelier
A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.
I share my views and experiences relating to hospitality, tech trends and also relating to humanity.
I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
