In this episode of The Social Housing Round Table, Matt Baird is joined by Steven Johnson and Stacey Valentine in a Voicescape sponsored session for a powerful conversation on how housing providers can better support vulnerable tenants facing arrears. This session explores how behavioural insights, smarter communication, and data-led interventions can help build trust and achieve sustainable repayment outcomes—without losing the human touch. If you’re looking to balance compliance with compassion, this episode is essential listening. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.