Send us a text We’re coming up to the beginning of a new year. I often hear “I will when” around this time of the year. Oh, but you’re waiting for the economy to get better, holding on until the new year, or hoping the timing will be better when the kids are grown. There’s so many excuses to not do it. The question I have to ask you is, “If not now, when?” The “I’ll do this later” mindset quickly turns into procrastination. That’s exactly when we lose the opportunities that are pr...
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Send us a text We’re coming up to the beginning of a new year. I often hear “I will when” around this time of the year. Oh, but you’re waiting for the economy to get better, holding on until the new year, or hoping the timing will be better when the kids are grown. There’s so many excuses to not do it. The question I have to ask you is, “If not now, when?” The “I’ll do this later” mindset quickly turns into procrastination. That’s exactly when we lose the opportunities that are pr...
Ep. 34 The Stern Truth: Are You Making It Easy for Your Clients to Do Business With You?
THE STERN TRUTH: Business Unfiltered
13 minutes
2 months ago
Ep. 34 The Stern Truth: Are You Making It Easy for Your Clients to Do Business With You?
Send us a text I spent almost an hour and a half on hold with my cable company the other day. Marshall, what a waste of time, you might be thinking. But it was costing me and my family an extra $20 a month. I was cancelling an extra channel. It just isn’t something we need anymore. I prepared myself, put the phone on speaker, and waited almost an hour and a half to talk to someone. They need to take a note out of Amazon’s customer service playbook. Whether you love them or not, Amazon h...
THE STERN TRUTH: Business Unfiltered
Send us a text We’re coming up to the beginning of a new year. I often hear “I will when” around this time of the year. Oh, but you’re waiting for the economy to get better, holding on until the new year, or hoping the timing will be better when the kids are grown. There’s so many excuses to not do it. The question I have to ask you is, “If not now, when?” The “I’ll do this later” mindset quickly turns into procrastination. That’s exactly when we lose the opportunities that are pr...
