People with a disability are frequently subject to staffing changes willy-nilly, yet both evidence and experience show that consistent and personalised attention is necessary for good outcomes. Understanding a job seeker's skills, goals and interests make it much easier to match them to a suitable job. Job retention increases when the person who listens to a job seeker's dreams and helps them acquire the right skills is also the person who finds employment and supports the new worker to stay there.
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