The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!
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The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!
371 - Strong Client Relationships Using Smart Automations
The Uncharted Veterinary Podcast
22 minutes 31 seconds
2 weeks ago
371 - Strong Client Relationships Using Smart Automations
Veterinary client communication is at a crossroads. Teams everywhere are feeling the strain of constant calls, texts, and emails from clients who expect immediate answers. The pace of communication has accelerated faster than many veterinary practices can keep up with, creating a daily challenge: how do we stay personal and present while meeting growing digital demands?That question is at the center of a conversation between Dr. Andy Roark and Shawna Castillo on the Uncharted Veterinary Podcast, sponsored by Otto (http://otto.vet/).Shawna is the Director of Care Membership Programs at Otto and co-owner of Cement Creek Veterinary Hospital in Colorado. With more than 20 years of experience in the veterinary and animal health space, she is a leader in people, process, and technology integration. Her background spans team leadership, retention strategy, client education, and process improvement.At Otto, Shawna helps veterinary hospitals implement tools that improve efficiency and strengthen client relationships through intentional automation. She is passionate about finding new ways to use technology to deepen the bond among pets, their people, and their veterinary teams.This episode is brought to you ad-free by Otto! (http://otto.vet/)Scribe smarter. Spend Less. When your team can focus on clients instead of keyboards, everything runs smoother: communication, continuity, compliance. Try Otto AI Scribe free for 21 days with no credit card required.Explore the latest insights in client behavior and new client communications benchmarks from the 2025 Otto Client Engagement Report.Ready to elevate operational efficiency and deliver a better experience for every pet owner who walks through the door? Book a demo with Otto to see the platform in action. Upcoming events: https://learn.unchartedvet.com/pages/events (https://learn.unchartedvet.com/pages/eventshttps://learn.unchartedvet.com/pages/events)All Links: https://linktr.ee/UnchartedVet (https://linktr.ee/UnchartedVet)Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag (http://unchartedvet.com/mailbag)
The Uncharted Veterinary Podcast
The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!
