Episode 11: Donnie Berkholz on ITIL and DevOps

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The Unplanned Show

PagerDuty

18 episodes

19 hours ago

The Unplanned Show is a podcast where we explore the impact of disruption, strategies for transforming how your teams spend their time with respect to problems, and emerging trends that are changing the nature of problems or how we manage them. Hosted by Dormain Drewitz, Vice President of Platform Advocacy at PagerDuty, these episodes are broadcasted live on most Mondays at 1pm Pacific time on PagerDuty’s LinkedIn, YouTube, and Twitch channels. Please leave a review and feel free to send any feedback to community-team@pagerduty.com

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Episode 11: Donnie Berkholz on ITIL and DevOps

The Unplanned Show

44 minutes

1 year ago

Episode 11: Donnie Berkholz on ITIL and DevOps

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.

Platify Insights: https://platifyinsights.com/

Watch the interview: https://youtu.be/5oF42wItsSM

Find full show notes: https://www.pagerduty.com/resources/podcast/