Episode 2: Customer Service vs Customer Success with Hadijah Creary

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The Unplanned Show

PagerDuty

18 episodes

1 day ago

The Unplanned Show is a podcast where we explore the impact of disruption, strategies for transforming how your teams spend their time with respect to problems, and emerging trends that are changing the nature of problems or how we manage them. Hosted by Dormain Drewitz, Vice President of Platform Advocacy at PagerDuty, these episodes are broadcasted live on most Mondays at 1pm Pacific time on PagerDuty’s LinkedIn, YouTube, and Twitch channels. Please leave a review and feel free to send any feedback to community-team@pagerduty.com

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All content for The Unplanned Show is the property of PagerDuty and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

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Episode 2: Customer Service vs Customer Success with Hadijah Creary

The Unplanned Show

27 minutes 28 seconds

2 years ago

Episode 2: Customer Service vs Customer Success with Hadijah Creary

In this episode, Hadijah Creary breaks down what Customer Service teams are versus Customer Success teams. What do they care about? How can they each get more proactive to improve the overall customer experience? And why is it PagerDuty Customer Service Operations and not Customer Success Operations?

https://youtu.be/ve1RT4a_Udo