This is a podcast for professional vacation rental managers. Whether you manage 2 properties or 2000 properties you can gain insight on how to run a successful vacation rental business by listening to T and T give their Keys to being the best.
Tim Cafferty is an icon in the vacation rental business. A 3 time President of the Vacation Rental Management Association he is "The O.G." when it comes to vacation rentals. Tiffany Edwards is one of the most well respected vacation rental operators in the country. Together, T and T bring you hard hitting and productive content that will help you run your vacation rental firm more profitably. Give The Vacation Rental Key with T and T a try today!
This is a podcast for professional vacation rental managers. Whether you manage 2 properties or 2000 properties you can gain insight on how to run a successful vacation rental business by listening to T and T give their Keys to being the best.
Tim Cafferty is an icon in the vacation rental business. A 3 time President of the Vacation Rental Management Association he is "The O.G." when it comes to vacation rentals. Tiffany Edwards is one of the most well respected vacation rental operators in the country. Together, T and T bring you hard hitting and productive content that will help you run your vacation rental firm more profitably. Give The Vacation Rental Key with T and T a try today!
We share a practical case for gratitude as a core operating system in vacation rentals, moving from year-end stress to structured habits that lift guest experience, team morale, and profit. Personal stories, tactical rituals, and tools show how to make gratitude visible and repeatable.
• mindset shift from complaints to gratitude armor
• personal grounding that improves presence at home and work
• defining and rewarding ideal guest behaviors
• thoughtful arrival touches and handwritten thanks
• post-stay emails and specific review requests
• vendor relationships built on fast pay and public praise
• team recognition that rewards awareness and ownership
• systems that reduce friction: PMS, ops tools, smart locks, AI
• using Five Whys to learn from mistakes
• the no complaining rule and accountability wristbands
• seven-day gratitude journal with three daily entries
We’d be really grateful if you give us a five-star review on your podcast forum. It really helps us reach more people and makes us feel that we’re doing the right thing. And if we need to do something different, tell us that too, because we’re grateful for the feedback.