The post-holiday fraud season is in full swing and fraudsters are getting creative with their attacks. Ecommerce and hospitality businesses are facing sophisticated social engineering schemes where bad actors call customer service pretending to be corporate, manipulate hotel staff into processing fake refunds, and exploit account takeovers to redirect orders to new addresses.

This episode covers the latest fraud trends hitting businesses right after Black Friday and Cyber Monday. Experts share real cases including a coordinated attack on over 400 Hyatt hotels where scammers convinced night operators to process unmatched refunds totaling thousands of dollars. The discussion reveals how fraudsters are using QQ.com email addresses and specific tactics to bypass fraud filters, particularly targeting high-value items like Lululemon jackets and Apple AirPods.

The conversation dives deep into practical solutions including how one company achieved a 98% chargeback win rate using red boxes and clear documentation, why legal teams are more effective than engineering for implementing fraud prevention measures, and the hidden benefits of 3D Secure for subscription businesses.

Key topics covered:

[00:00] Intro

[03:04] Account takeover email hijacking surge

[08:07] Replacement shipping address fraud pattern

[12:26] Corporate impersonation hotel system breach

[16:24] Hospitality social engineering vulnerability training

[20:19] Payment network expertise across verticals

[23:30] Holiday season emotional manipulation tactics

[24:49] QQ email domain fraud spike

[28:08] Package weight verification breakthrough

[32:28] Subscription chargeback defense strategy wins

[36:00] Red box documentation game changer

[41:39] Legal team fraud prevention leverage

[45:47] Three D Secure recurring billing protection

Industry professionals from companies like Signifyd, Peloton, and various hospitality brands share their frontline experiences dealing with account takeovers, subscription fraud, and the emotional manipulation tactics fraudsters use against customer service teams during high-stress periods.

Learn how to protect your business from the evolving fraud landscape and why the traditional approaches to fighting chargebacks are failing.

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