In this episode we welcome Vincent Boon at the World Class Community Show to share his experiences, knowledge and expertise of community building. Vincent is the co-founder and Director of Standing on Giants. Previously he was Giffgaff’s chief of community and globally known as a pioneer as well as an expert in the field of community management.

With 20+ years of experience in the field of online communities and start-ups. He transforms the way businesses communicate with customers. His work is regarded as pioneering in the field of Online Communities (PlayStation, Giffgaff, and Airbnb to name but a few).

With quite some awards on his name, Vincent lived up to his status as an expert. Through this episode we will learn more of Vincent’s created business model of putting customers at the heart of everything. Second we’ll learn more of how he built PlayStation’s first online community and third we’ll talk about some challenges regarding community building he overcame.