Growth Pill: Your Customers Are Learning from AI, Not You

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This is Growth!

Daphne Lopes

46 episodes

1 week ago

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.

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Growth Pill: Your Customers Are Learning from AI, Not You

This is Growth!

2 minutes 24 seconds

2 weeks ago

Growth Pill: Your Customers Are Learning from AI, Not You

When customers need help, they’re not opening your help centre or watching your tutorials.

They’re asking ChatGPT.

And if your content isn’t AI Engine Optimised (AEO), AI won’t find it, or worse, it’ll make things up.

In this Growth Pill, I share how to make your content ready for the AI era so AI can find, understand, and trust it.

Because the new front line of customer education isn’t your team, it’s AI.

🎧 Learn how to make sure it teaches customers your story, not someone else’s.