What happens when you follow all the rules, submit the forms, pay the fees, and wait for weeks, only for the system to just… not show up?In this episode, we unpack the emotional and financial toll of service delivery that doesn’t deliver. From a travel document that’s been “verifying” for 18 months, to visa applications that cost thousands and still end in rejection, to a DHL package that was stolen and somehow not their problem, this one’s for anyone who’s ever been failed by a system and told to be patient about it.

This may be nothing, but maybe it’s time we stop normalising disappointment.