85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley

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Ticket Volume - IT Podcast

InvGate

114 episodes

2 weeks ago

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

Technology

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News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

Technology

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85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley

Ticket Volume - IT Podcast

36 minutes 9 seconds

1 year ago

85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley

Join us in Episode 85 of Ticket Volume as we delve into the world of Service Management Maturity and Service Desk Certifications with industry experts Joshua Nelson, Alex Harding, and Sarah Jayne Bulley.

Discover the five levels of Service Desk Certifications, their importance in IT Service Management, and how achieving these certifications can elevate your organization's service desk operations.

This episode offers valuable insights and practical advice for IT professionals looking to enhance their service delivery and align with industry best practices.