Today we are joined by Dr. David Langer, chair of neurosurgery at Lenox Hill Hospital, vice president of neurosurgery for Northwell Health's western region, and one of the documented physicians in the Netflix docuseries, "Lenox Hill." We discuss leveraging AI and his new AI-based company, Playback Health, an ambient scribe working to improve both the patient and physician experience. Lastly, we discuss the role of empathy and altruism in leadership, and why there are 'no bad units, just bad officers.'