On this episode of the Torsion Talk Podcast, host Ryan Lucia shares practical leadership, marketing, and sales lessons from inside a real garage door company. Ryan opens with a quick update on the sports card side business he started with his son and how he’s using it to teach money and business.
Ryan then breaks down important Google Business Profile changes, including built-in post scheduling and multi-location publishing, and explains how local service companies can use them to save time and stay visible during the busy season. From there he dives into the “ever-changing landscape of leadership” after stepping back into Aaron Overhead Doors to run residential operations. He talks about vulnerability, reconnecting with his team, anonymous quarterly surveys, and the reality that there’s a limit to how many people one leader can truly lead well.
He shares how EOS and weekly Level 10 meetings are helping his company list issues, track metrics, and replace broken workarounds with real systems. Ryan explains why owners must listen past rough blue-collar delivery, invite honest complaints, and stop letting their team “protect” them from bad news. He also talks about hiring international executive assistants, losing a long-time key employee, and why he believes this is the time to level up talent even when cash feels tight.
Later in the episode, Ryan unpacks consolidation in the garage door and home service market, private equity and big brands entering Atlanta, and what “max pain” feels like when demand stalls and small operators get squeezed. He shares why he thinks Atlanta may be coming out of max pain, why he’s investing more into sales and marketing instead of cutting them, and why SEO-only strategies are over. He urges dealers to build automation and communication workflows and partner closely with their marketing agencies so they’re ready when the rebound hits.
Ryan closes with one key sales takeaway: never leave a sales call without another follow-up appointment on the calendar. He shows exactly how to set that next call after the customer gets other quotes so you can compare options, protect your close rate, and win more jobs.
Find Ryan at:
https://garagedooru.com
https://aaronoverheaddoors.com
https://markinuity.com/
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