Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that.
www.digitalgovawards.com
Hosted on Acast. See acast.com/privacy for more information.
Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that.
www.digitalgovawards.com
Hosted on Acast. See acast.com/privacy for more information.
In this episode, Maeve Kneafsey talks with Paula Lyons, Ass. Secretary and Head of Service Development at the Department of Social Protection, about how her team is redesigning services around life events like having a child, retirement, or bereavement.
They discuss:
A must-listen for anyone shaping digital government and citizen-first transformation.
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01:05 – What motivates Paula to stay in public service
10:00 – How “Digital by Desire” became DSP’s guiding principle
24:05 – Designing services around real life events
29:30 – AI pilots and the future of digital service delivery
Hosted on Acast. See acast.com/privacy for more information.