James Davis, the Chief Strategy Officer of The TSP Advisory, has spent years working closely with technology partners to implement operational change. For businesses motivated to keep pace and be future-ready, it’s vital to continue growing up the maturity scale through meaningful operational change. Discover the structured, five-step process to implement operational change successfully, as well as valuable tips before getting started. This video covers a strategic approach to help you: identify gaps in your current approach, understand why your past initiatives may have fallen short and avoid common pitfalls! Overall, these phases will help you improve your TSP’s operational maturity – not only through the initiatives you deliver, but through the daily practices you consistently uphold. It will encourage you to broaden your thinking and follow a new, more effective way of implementing operational change.