Emma Harris spent a decade revolutionising Eurostar as its Marketing and Sales Director, leading the brand through years of success and navigating multiple crises. Now the Founder and Chief of Glow London, she works with clients around the world to build brands that are deeply connected to their people and culture.

In this episode, Emma shares her journey through marketing, leadership, and entrepreneurship, and the life-altering moment that forced her to rethink everything. After suffering a cardiac arrest, she reflects on ambition, burnout, and what really matters. We talk about building great teams, leaving safe roles to start something new, bouncing back from the hardest year of her life, and why slowing down might be the most radical, and necessary, leadership move as we head into 2026.

Timestamps

00:00 - Intro
00:52 - How Emma got into marketing
04:58 - What can sales learn from marketers?
07:36 - How to respond to a comms crisis?
12:17 - Lessons from a 10 year tenure at a company
14:14 - How to get the best out of your employees
16:49 - How to hire great people
18:14 - Why Emma left her safe role to setup her own agency
19:41 - Bouncing back from the worst year of your life
20:42 - Why Emma set up Glow, her agency
21:39 - Advice for being your own boss
22:34 - Emma’s life changing cardiac arrest
25:54 - Life lessons from almost dying
28:06 - Why you need to slow the f*ck down
33:58 - How we should approach the new year
37:04 - The power of accountability