In this episode, Rob Quickenden engages with adoption and change consultants Mike Blair and James Webb to discuss the critical role of change management in maximising the benefits and potential of AI technologies like Microsoft Copilot. They explore the cultural shifts required for effective AI integration, user reactions to AI tools, and the importance of trust and ethics in AI utilisation.

The conversation emphasises the need for organisations to understand user needs, address objections, and implement effective change management strategies to ensure successful technology adoption and show cases the difference between no change management and the right change management.