In this enlightening Unleashed episode, dive deep into the art of navigating hard conversations with compassion and empathy. Join host Jeff Tetz as he unpacks insights from a seasoned crisis negotiator, Scott Tillima. From facing audiences of hundreds to managing high-stress situations, Scott shares invaluable lessons learned through his experiences. Gain a fresh perspective on humanity, understanding that pain and imperfection are universal. Explore the importance of leading with compassion in difficult dialogues, and discover practical tips for fostering connection and resolution. Scott's expertise shines through as he offers guidance on conflict resolution and negotiation, leaving listeners with a renewed sense of hope and empathy. Don't miss out on this enriching conversation that promises to inspire and empower.