C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
All content for Unlocking Customer Service is the property of Sharpen and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
Ep. 10: How to Build Confidence in Your Customer Experience Investments (with Justin Robbins)
Unlocking Customer Service
37 minutes 46 seconds
4 years ago
Ep. 10: How to Build Confidence in Your Customer Experience Investments (with Justin Robbins)
Justin Robbins, Chief Evangelist of the CX Effect joins us to talk about the costs of complacency in customer experience. When it comes to choosing a contact center and improving your customers’ satisfaction, there’s more to consider than just price. He’s sharing data from a new CX Effect report and giving company leaders the nudge they need to make customer experience investments a priority.
Unlocking Customer Service
C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
