[VIDEO EPISODE] In this episode, podcast host, Stephanie Myers interviews Nicole O'Sullivan from Birds Eye View Consulting, a veteran in the travel industry. Nicole shares her journey in the industry, from her early travels to working in a travel agency and eventually moving to the United States. She talks about the importance of building connections with customers and providing personalised service. Nicole also discusses the challenges of the digital age and the need for travel agents to adapt and stand out in the industry. The conversation explores the importance of vetting referrals, knowing when to pass them on to someone else and emphasises the need to have a network of supportive people in the industry and the importance of setting boundaries. We also compare the travel industry in Australia and the United States, highlighting the adventurous spirit of Australians and the emphasis on destination knowledge. We are thrilled to be hosting Nicole O'Sullivan at this years Travel Trend Summit on the Gold Coast 2024. If you want to learn more or to grab your tickets, head to https://stephaniemyers.academy/traveltrend Tickets are strictly limited. See you there!