In this episode of Valtech Café, Denny Pezic (Global Vertical Lead, Mobility) and Norman Palmhof (SVP Growth, Mobility) join us live from MOVE London to explore how the automotive industry can move past legacy silos and deliver truly seamless customer journeys.
From AI, data and integration challenges to the rise of new mobility players, they unpack why customer experience has become the real driver of transformation.
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In this episode of Valtech Café, Denny Pezic (Global Vertical Lead, Mobility) and Norman Palmhof (SVP Growth, Mobility) join us live from MOVE London to explore how the automotive industry can move past legacy silos and deliver truly seamless customer journeys.
From AI, data and integration challenges to the rise of new mobility players, they unpack why customer experience has become the real driver of transformation.
Transformation Stories: Customer Experience: The new banking imperative
Valtech Café
23 minutes 55 seconds
2 years ago
Transformation Stories: Customer Experience: The new banking imperative
In the last few years, new digital technologies have been revolutionizing the finance sector, allowing businesses to zero in on potential new revenue sources. As a result, innovative fintech trends are accelerating digital innovation in banking while challenging traditional banks to remain competitive at the same time. With the war in Ukraine and the possibility of global recession, the future of banking depends on finding a way to adapt to the new normal. In today’s podcast, we are pleased to have Bertrand Marsault, Head of Client Strategy and Customer Experience at The National Bank of Canada, and Catherine Gauthier, Lead Customer Experience at Valtech, to discuss why delivering enhanced customer experience in banking will help enterprises stay ahead of the digital curve as the industry moves forward.
Valtech Café
In this episode of Valtech Café, Denny Pezic (Global Vertical Lead, Mobility) and Norman Palmhof (SVP Growth, Mobility) join us live from MOVE London to explore how the automotive industry can move past legacy silos and deliver truly seamless customer journeys.
From AI, data and integration challenges to the rise of new mobility players, they unpack why customer experience has become the real driver of transformation.
