We’ve been taught that business success comes from logic, prediction, and data-driven strategy. But what happens when uncertainty makes all of that break down? In this episode of The Value Creators Podcast, Hunter Hastings speaks with Angus Fletcher, author of Primal Intelligence, about why entrepreneurs don’t succeed by predicting the future — but by creating it. Angus Fletcher is uniquely qualified to draw on both neuroscience and entrepreneurial theory, and to add perspective from a field ...
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We’ve been taught that business success comes from logic, prediction, and data-driven strategy. But what happens when uncertainty makes all of that break down? In this episode of The Value Creators Podcast, Hunter Hastings speaks with Angus Fletcher, author of Primal Intelligence, about why entrepreneurs don’t succeed by predicting the future — but by creating it. Angus Fletcher is uniquely qualified to draw on both neuroscience and entrepreneurial theory, and to add perspective from a field ...
Episode #64. Customer Experience Is Everything: A Conversation with Vance Morris
Value Creators
51 minutes
7 months ago
Episode #64. Customer Experience Is Everything: A Conversation with Vance Morris
What makes a business truly stand out in the hyper-competitive challenge to create customer value? It’s not just the product—it’s the experience, and the system that generates and sustains it. In this episode of The Value Creators Podcast, Hunter Hastings speaks with Vance Morris, former Disney leader and expert in service system design, about why a customer experience system is the most strategic asset in business. From theme parks to high tech to carpet cleaning to consulting, Vance r...
Value Creators
We’ve been taught that business success comes from logic, prediction, and data-driven strategy. But what happens when uncertainty makes all of that break down? In this episode of The Value Creators Podcast, Hunter Hastings speaks with Angus Fletcher, author of Primal Intelligence, about why entrepreneurs don’t succeed by predicting the future — but by creating it. Angus Fletcher is uniquely qualified to draw on both neuroscience and entrepreneurial theory, and to add perspective from a field ...
