Especially for those who did not attend the CTW and hear Ethan King's keynote address, the December 16th Podcast with King was impactful. Host Bob Tullio said he heard from several listeners who wanted to learn more.  In that podcast, King explained how AI can eliminate busywork and help convenience services operators focus on growth, relationships and greater productivity. Tullio and King discussed the fact that AI is a productivity multiplier, not a replacement for people. Used correctly, it handles repetitive tasks so teams can spend more time on far more important functions. He mentioned that speed and connectivity with clients and prospects is more important than ever. AI can help operators respond to leads, service issues and customer questions faster — a critical advantage in today’s on-demand environment. Best of all, you don’t need a technical background. King was an art major. If your team can type, copy and paste, or talk into a microphone, they can start using AI tools effectively. Today’s episode is part two – we take the conversation to another level. If you are serious about gaining a competitive advantage – this episode is a must listen.