In this second episode of our podcast series, Navigating the Chaos, we delve deeper into the pressing challenges faced by veterinary practice owners and managers. This episode highlights the struggles of balancing clinical duties with leadership responsibilities, managing a chaotic work environment, and the all-too-common problem of reactive management. Whether you’re a practice owner or manager, this episode offers practical advice on transitioning to proactive management and mastering the a...
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In this second episode of our podcast series, Navigating the Chaos, we delve deeper into the pressing challenges faced by veterinary practice owners and managers. This episode highlights the struggles of balancing clinical duties with leadership responsibilities, managing a chaotic work environment, and the all-too-common problem of reactive management. Whether you’re a practice owner or manager, this episode offers practical advice on transitioning to proactive management and mastering the a...
How to grow your Practice and increase client experience...without picking up the phone
Vet CX's Podcast
27 minutes
5 years ago
How to grow your Practice and increase client experience...without picking up the phone
This week Michael Mckeand speaks with Tracy Kamens, Head Practice Coach with Veterinary Growth Partners (VGP). They explore the concept of outsourcing inbound and outbound phone calls in Veterinary Practices. Hesitant at first, Tracy shares her experience of using out-sourcing services and how a simple business decision can help grow businesses and increase customer satisfaction. In the words of Tracy: “I won’t lie – I was initially pretty hesitant about the idea of programs that out...
Vet CX's Podcast
In this second episode of our podcast series, Navigating the Chaos, we delve deeper into the pressing challenges faced by veterinary practice owners and managers. This episode highlights the struggles of balancing clinical duties with leadership responsibilities, managing a chaotic work environment, and the all-too-common problem of reactive management. Whether you’re a practice owner or manager, this episode offers practical advice on transitioning to proactive management and mastering the a...
