In this second episode of our podcast series, Navigating the Chaos, we delve deeper into the pressing challenges faced by veterinary practice owners and managers. This episode highlights the struggles of balancing clinical duties with leadership responsibilities, managing a chaotic work environment, and the all-too-common problem of reactive management. Whether you’re a practice owner or manager, this episode offers practical advice on transitioning to proactive management and mastering the a...
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In this second episode of our podcast series, Navigating the Chaos, we delve deeper into the pressing challenges faced by veterinary practice owners and managers. This episode highlights the struggles of balancing clinical duties with leadership responsibilities, managing a chaotic work environment, and the all-too-common problem of reactive management. Whether you’re a practice owner or manager, this episode offers practical advice on transitioning to proactive management and mastering the a...
Learning to have the hard conversations in Vet Consults with Dr Claire Stevens
Vet CX's Podcast
20 minutes
5 years ago
Learning to have the hard conversations in Vet Consults with Dr Claire Stevens
While there is no denying that vets are talented and passionate individuals, sometimes it’s a struggle to have “the hard” conversations with pet owners. Talking about euthanasia, treatment compliance or communicating complex medical information in a way that builds trust and empathy is a skill that many experienced vets find challenging. Dr Claire Stevens is a vet with 10+ years of experience, author of Dr Claire’s Love Your Dog and owner of Global Vet Solutions. Here, she shares ...
Vet CX's Podcast
In this second episode of our podcast series, Navigating the Chaos, we delve deeper into the pressing challenges faced by veterinary practice owners and managers. This episode highlights the struggles of balancing clinical duties with leadership responsibilities, managing a chaotic work environment, and the all-too-common problem of reactive management. Whether you’re a practice owner or manager, this episode offers practical advice on transitioning to proactive management and mastering the a...
